Terms of Service

These Terms of Service (“Terms”) govern your access to and use of www.thenorvas.com and any related products, features, content, and services offered by Norva (“Services”).

Throughout these Terms, “Norva,” “we,” “us,” and “our” refer to the operator of www.thenorvas.com. “You” and “your” refer to any visitor, customer, or user of our Services.

Section 1 – Acceptance of Terms

By accessing our website, creating an account, or placing an order, you agree to these Terms and any policies referenced within them.

If you do not agree, please do not use our Services.

Nothing in these Terms limits any consumer right that cannot legally be waived in your country, state, or jurisdiction.

Section 2 – Eligibility and Age Requirements

You must be at least the age of majority in your state, province, or country to make a purchase through our website.

If you permit a minor under your supervision to use our website, you accept responsibility for that use to the extent permitted by law.

Section 3 – Products and Services

We make reasonable efforts to display product descriptions, photographs, colors, sizes, and other details accurately.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and manufacturing variations.

Product descriptions, prices, promotions, and availability may be updated without notice. Changes will not affect orders already accepted unless required to correct an obvious error or comply with applicable law.

We may limit quantities or restrict sales to certain people, geographic areas, or jurisdictions where legally permitted.

Section 4 – Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized activity.

• Incorrect billing or shipping information.

• Product or inventory errors.

• Pricing or promotional errors.

• Restrictions imposed by law or payment providers.

• Unusually large or repeated orders that appear intended for resale.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Section 5 – Order Changes and Cancellations

Contact us at norvaasupport@gmail.com as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order enters processing or ships. This does not affect any cancellation, withdrawal, return, or refund right provided by applicable law or our Return & Refund Policy.

Section 6 – Prices, Taxes, and Payment

Prices are displayed in the currency selected or shown at checkout.

Unless stated otherwise, product prices may not include:

• Shipping charges.

• Sales tax, VAT, or similar taxes.

• Customs duties.

• Import fees or brokerage charges.

The complete amount charged by Norva will be displayed before you submit your order. Additional import charges imposed by a destination country may remain the customer’s responsibility unless checkout states that duties and taxes are included.

You agree to provide current, complete, and accurate billing, payment, and shipping information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Section 7 – Shipping and Delivery

We ship to supported international destinations.

Processing and delivery estimates are not guarantees unless expressly stated otherwise. Delivery may be affected by location, customs inspections, carrier disruptions, weather, holidays, or events outside our reasonable control.

If we cannot ship within the time promised—or, where applicable, within the period required by law—we may contact you with a revised estimate and provide any cancellation or refund options required by applicable law.

Risk of loss or damage generally remains with Norva until the order is delivered to you or a person designated by you, except where applicable law provides otherwise or you independently arranged the carrier.

Please review our Shipping Policy for complete processing, delivery, customs, and tracking information.

Section 8 – Returns and Refunds

Returns, refunds, damaged products, incorrect items, and order-related remedies are governed by our Return & Refund Policy:

https://www.thenorvas.com/policies/refund-policy

Nothing in that policy or these Terms limits mandatory rights available under applicable consumer law.

Section 9 – Product Use and Safety

You are responsible for using products only for their intended purpose and following any care, safety, sizing, or usage instructions provided with the product or on our website.

Stop using a product if it becomes damaged or creates a potential safety concern.

Nothing in this section excludes responsibility that cannot legally be excluded.

Section 10 – Third-Party Tools and Services

Our Services may provide access to tools, payment processors, shipping providers, applications, or other services operated by third parties.

Those services may be governed by separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control, except where applicable law provides otherwise.

Section 11 – Third-Party Links

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for the content, availability, security, policies, or practices of third-party websites. Visiting an external website is at your discretion and may be subject to that website’s terms and policies.

Section 12 – Relationship With Shopify

Our online store is hosted using Shopify’s ecommerce platform.

Purchases made through www.thenorvas.com are transactions between you and Norva. Shopify provides technology that helps us operate the store but is not the seller of our products and is not responsible for fulfilling Norva orders.

Your use of certain Shopify-supported features may also be subject to Shopify’s applicable terms and privacy notices.

Section 13 – Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy:

https://www.thenorvas.com/policies/privacy-policy

Using our website does not waive any privacy rights available under applicable law.

Section 14 – Reviews, Feedback, and User Content

You may submit reviews, photographs, comments, feedback, suggestions, or other content where our Services permit it.

You retain ownership of your original content. By submitting content to Norva, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for operating, improving, and promoting our Services, subject to applicable law.

You confirm that:

• You created the content or have permission to submit it.

• The content reflects your honest experience and opinions.

• The content does not violate intellectual property, privacy, publicity, or other legal rights.

• The content is not fraudulent, misleading, defamatory, threatening, or unlawful.

• Any material connection, incentive, or compensation related to the review is clearly disclosed.

We may moderate or remove content that violates these Terms, but we will not restrict your right to share an honest review merely because it is negative.

Section 15 – Intellectual Property

The website and its original content—including branding, logos, graphics, photographs, designs, text, page layouts, and software—are owned by or licensed to Norva and are protected by applicable intellectual property laws.

You may use the website only for personal, lawful, and non-commercial shopping purposes.

Without written permission, you may not copy, reproduce, distribute, modify, sell, scrape, republish, or commercially exploit our protected content.

Third-party trademarks and content remain the property of their respective owners.

Section 16 – Errors and Omissions

We may correct typographical errors, inaccurate descriptions, pricing mistakes, promotional errors, or omissions.

If an error materially affects an order you already placed, we will notify you and provide appropriate options, which may include confirming the corrected order or receiving a cancellation and refund.

We will not change an accepted order solely to avoid obligations already agreed to or rights provided by law.

Section 17 – Prohibited Uses

You may not use our Services to:

• Violate any applicable law or regulation.

• Infringe intellectual property, privacy, publicity, or other legal rights.

• Commit fraud or submit false or misleading information.

• Transmit malicious software or harmful code.

• Interfere with the security or operation of our website.

• Attempt unauthorized access to accounts, systems, or data.

• Harass, threaten, abuse, or discriminate against another person.

• Collect personal information without authorization.

• Use automated methods to scrape or exploit the website without permission.

• Place orders for unauthorized resale or other abusive commercial activity.

We may restrict or terminate access when reasonably necessary to protect our customers, business, systems, or legal rights.

Section 18 – Suspension and Termination

We may suspend or terminate access to our Services when a user violates these Terms, engages in unlawful activity, threatens website security, or creates material risk to Norva or others.

Termination does not affect rights or obligations that arose before termination.

Sections concerning intellectual property, payment obligations, liability, disputes, and other provisions that logically should survive will remain effective.

Section 19 – Disclaimer of Warranties

To the fullest extent permitted by law, the website and its digital features are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or free from technical errors.

This disclaimer does not exclude:

• Product warranties expressly provided by Norva.

• Mandatory implied warranties.

• Rights relating to defective or misdescribed products.

• Statutory guarantees or remedies that cannot legally be waived.

Section 20 – Limitation of Liability

To the fullest extent permitted by law, Norva will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the transaction occurred.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Intentional misconduct or gross negligence where applicable.

• Personal injury or death caused by negligence where liability cannot be excluded.

• Defective products where liability cannot be excluded.

• Breach of mandatory consumer rights.

• Any other liability that applicable law does not permit us to exclude.

Section 21 – Responsibility for Misuse

To the extent permitted by law, you are responsible for losses directly resulting from your unlawful misuse of the Services or material breach of these Terms.

This section does not require consumers to compensate Norva for losses caused by Norva, its service providers, or circumstances outside the consumer’s reasonable control.

Section 22 – Events Beyond Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, severe weather, carrier disruptions, labor disputes, government actions, customs delays, internet outages, or widespread service interruptions.

This section does not eliminate any right to cancel or receive a refund when required by applicable law.

Section 23 – Severability

If any provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

Section 24 – Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policy expressly incorporated into an order, form the agreement between you and Norva regarding use of our Services.

Nothing in this section limits representations or rights that cannot legally be excluded.

Section 25 – Assignment

You may not transfer your contractual rights or obligations without our written consent, except where applicable law permits otherwise.

Norva may transfer its rights and obligations as part of a merger, restructuring, sale, or transfer of the business. Such a transfer will not reduce mandatory consumer rights, and notice will be provided where required by law.

Section 26 – Governing Law and Disputes

These Terms and any disputes arising from them are governed by the laws of the State of Wisconsin and applicable federal laws of the United States, without regard to conflict-of-law principles.

Before starting formal proceedings, you and Norva agree to attempt in good faith to resolve the matter by contacting norvaasupport@gmail.com.

Subject to mandatory consumer rights, disputes that cannot be resolved informally will be handled by the appropriate state or federal courts serving Brown County, Wisconsin.

If you are a consumer located outside Wisconsin, this section does not deprive you of mandatory protections or the right to bring a claim in any court or forum available under the laws of your habitual residence.

Section 27 – No Waiver

If Norva does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

Any waiver must be expressly confirmed in writing.

Section 28 – Headings

Section headings are provided only for convenience and do not affect the interpretation of these Terms.

Section 29 – Changes to These Terms

We may update these Terms when our Services, business practices, or legal obligations change.

Material changes will be communicated where required by law. Updated Terms will display a new effective date.

Changes will apply prospectively and will not alter the terms governing an order already accepted unless required by law or agreed with the customer.

Section 30 – Online-Only Business

Norva operates exclusively as an online store through www.thenorvas.com.

We do not operate a physical retail location, showroom, or customer service counter at our business mailing address.

Our business mailing address is not automatically an authorized return location. Customers must contact norvaasupport@gmail.com and follow the instructions in our Return & Refund Policy before sending a return.

Returns sent to the business mailing address without prior authorization may not be accepted.

Section 31 – Contact Information

Questions about these Terms may be sent to:

Norva
Website: https://www.thenorvas.com
Email: norvaasupport@gmail.com
Business mailing address:
1755 E Mason St
Green Bay, Wisconsin 54302
United States

Please note: Norva is an online-only business. This address is not a physical retail store or an authorized return location unless our support team provides written return instructions.