Shipping policy
Shipping Policy
At Norva, we are committed to providing reliable and secure shipping for orders placed through www.thenorvas.com.
This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, international shipping conditions, and how we handle delivery issues.
Order Processing
Orders are typically processed within 2–5 business days after payment and order information have been successfully received.
Business days are Monday through Friday, excluding recognized holidays.
Processing may take longer during:
- Holidays.
- Major promotions.
- High-volume sales periods.
- Product launches.
- Unexpected inventory or fulfillment disruptions.
Processing time is separate from delivery time.
Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available.
Estimated Delivery Time
After your order ships, estimated standard delivery is:
6–12 business days
The estimated total time from placing an order to delivery is generally 8–17 business days, including processing.
Delivery times are estimates and not guaranteed arrival dates. Actual delivery may vary depending on:
- Destination.
- Shipping carrier.
- Customs processing.
- Weather conditions.
- Local holidays.
- Transportation disruptions.
- Events outside our reasonable control.
International Shipping
Norva offers international shipping to supported destinations available at checkout.
Some products or destinations may be subject to shipping restrictions imposed by carriers, payment providers, customs authorities, or applicable law.
If we cannot ship to your selected destination, we will notify you and refund any amount charged for the unavailable shipment.
Shipping Costs
Standard Shipping
Standard shipping is free on most products.
Any product or destination that requires a shipping charge will display that charge on the product page or during checkout before the order is submitted.
Express Shipping
If express shipping is available for your order, the option, estimated delivery time, and applicable cost will appear at checkout.
Shipping charges are generally non-refundable after an order has shipped, except when:
- The order is lost in transit.
- The wrong item was delivered.
- The product arrived damaged or defective.
- We made a shipping error.
- Applicable law requires a refund.
Please review our Return & Refund Policy for additional information:
https://www.thenorvas.com/policies/refund-policy
Order Tracking
When tracking is available, you will receive a tracking number by email after your order ships.
Tracking information may take up to 72 hours to display an update after the carrier receives the package.
A tracking status may occasionally remain unchanged while the package is moving between carrier facilities or going through customs.
If your tracking information has not updated after 72 hours, contact us at norvaasupport@gmail.com.
Customs, Duties, and Import Taxes
International orders may be subject to:
- Customs duties.
- Import taxes.
- VAT or similar taxes.
- Brokerage charges.
- Other fees imposed by the destination country.
Unless these charges are expressly included at checkout, they may be the customer’s responsibility where permitted by applicable law.
Norva does not control fees assessed directly by customs authorities or local governments.
Customs inspections may delay delivery. We will provide reasonable assistance when possible, but we cannot control the time required by customs authorities to inspect or release a shipment.
Incorrect or Incomplete Addresses
Customers are responsible for reviewing their shipping information before submitting an order.
If you notice an address error, contact norvaasupport@gmail.com immediately. We will attempt to update the address, but we cannot guarantee changes after an order enters processing or ships.
If a package cannot be delivered because the customer provided an incomplete or incorrect address:
- The carrier may return it to the sender.
- Additional shipping charges may apply if the customer requests reshipment.
- Any approved refund may be reduced by non-refundable shipping or return costs where permitted by law.
These conditions do not apply when the address error was caused by Norva or one of our service providers.
Returned or Refused Packages
If a customer refuses delivery or fails to collect a package, the shipment may be returned to the sender.
Once the returned package is received and inspected, we will contact the customer regarding available options.
Original shipping charges, return shipping charges, customs fees, or carrier fees may be deducted from an approved refund where permitted by law.
This does not limit rights involving damaged, defective, incorrect, or misdescribed products.
Lost Packages
If your order has not arrived within the estimated delivery period, please:
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Review the tracking information.
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Confirm that the shipping address is correct.
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Check with household members, neighbors, building management, or the local carrier.
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Contact us at norvaasupport@gmail.com if the package still cannot be located.
We will work with the carrier or shipping partner to investigate.
If a shipment is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
- Check around the delivery location.
- Ask household members, neighbors, or building management.
- Allow a short period for carriers that mark packages as delivered before completing delivery.
- Contact the local carrier for delivery details.
- Email norvaasupport@gmail.com if the package remains missing.
We will provide reasonable assistance and investigate when appropriate.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.
Include:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A photograph of the shipping label.
- A brief explanation of the problem.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Reporting an issue after 48 hours does not remove mandatory rights provided by applicable law.
Delayed Shipments
If we learn that an order cannot ship within the promised processing period, we may contact you with:
- The reason for the delay.
- A revised estimated shipping date.
- The option to accept the delay or cancel the unshipped order for a refund where required by law.
If we determine that an order cannot be fulfilled, we will cancel it and issue a refund to the original payment method.
Preorders and Temporarily Unavailable Items
Products offered as preorders or temporarily unavailable will be clearly identified on the applicable product page when possible.
The product page may provide a separate estimated shipping date or processing period.
If an order contains both available and preorder items, the products may ship together or separately depending on availability and fulfillment arrangements.
Split Shipments
Orders containing multiple products may occasionally arrive in separate packages.
When available, separate tracking information will be provided for each shipment.
Receiving one package does not necessarily mean that the remaining items have been lost or omitted.
Order Changes and Cancellations
Contact norvaasupport@gmail.com as soon as possible to request an order change or cancellation.
We cannot guarantee changes or cancellations after an order has entered processing or shipped.
Mandatory cancellation, withdrawal, return, and refund rights remain unaffected.
Risk of Loss
Risk of loss or damage generally remains with Norva until the order is delivered to you or a person designated by you.
An exception may apply if you independently select and arrange a carrier that was not offered by Norva or when applicable law provides otherwise.
Contact Information
If you have questions about shipping, tracking, or an order, contact us at:
Norva
Website: https://www.thenorvas.com
Email: norvaasupport@gmail.com
Business mailing address:
1755 E Mason St
Green Bay, Wisconsin 54302
United States
Norva operates exclusively online. This address is not a physical retail store or an authorized return location unless our support team provides written return instructions.